Ibetmalaysia is committed to protecting the privacy and personal data of every member. This policy clearly explains how we collect, use, store, and safeguard your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that form the foundation of the ibetmalaysia Privacy Policy.
All data transmitted between your browser and ibetmalaysia servers is protected with 256-bit SSL encryption — the same security standard used by leading banking institutions.
Ibetmalaysia does not sell, rent, or trade members' personal data to any third party for marketing purposes. Your information remains secure under our control.
We operate in full compliance with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a data subject are always respected and protected.
You have the right to access, correct, or request the deletion of your personal data at any time. Our team is ready to process requests within 14 business days.
Your data is stored on servers protected by strict access controls, multi-layered firewalls, and 24/7 monitoring. Only authorised personnel may access sensitive information.
In the event of any data breach affecting your information, ibetmalaysia will notify you within a reasonable timeframe and take immediate remedial action.
At ibetmalaysia, we understand that privacy is more than just a word — it is a fundamental right of every user. When you register and use the ibetmalaysia platform, you entrust us with your personal information. We do not take that trust lightly. This Privacy Policy has been carefully crafted to give you a clear and honest picture of how ibetmalaysia handles your data from start to finish.
This policy applies to all services provided through the ibetmalaysia website, mobile app, and any of our official communication channels. By continuing to use the ibetmalaysia platform, you are deemed to have read, understood, and agreed to this policy.
Ibetmalaysia collects various types of information to enable us to provide a safe, fair, and quality service. The information we collect falls into two main categories:
Information you provide directly:
Information collected automatically:
Every piece of information we collect is used for a clear and lawful purpose. ibetmalaysia does not use your data for purposes unrelated to platform operations or that could be detrimental to you.
| Purpose of Use | Types of Data Involved | Legal Basis |
|---|---|---|
| Registration & Identity Verification (KYC) | Name, IC, address, supporting documents | Contractual requirement & AMLATFPUAA |
| Deposit & Withdrawal Processing | Bank account information, transaction history | Contractual requirement |
| Customer Support | Email, phone, chat history | Legitimate interest |
| Fraud Prevention & Security | IP address, session data, gameplay patterns | Legitimate interest & legal obligation |
| Marketing Communications | Email, phone number | Consent (revocable) |
| Platform Improvements | Analytics data, usage patterns | Legitimate interest |
Ibetmalaysia does not sell members' personal data. However, in certain limited situations, we may need to share your information with specific parties:
All third-party partners of ibetmalaysia are required to sign data processing agreements ensuring they handle your information in accordance with agreed security standards.
Ibetmalaysia uses cookies and similar technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage or disable cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect the core functionality of the ibetmalaysia platform.
Ibetmalaysia retains your personal data for as long as necessary for the purposes stated in this policy, or as required by Malaysian law. Generally:
Upon expiry of the retention period, your data will be securely deleted or fully anonymised. You may request early deletion of your data — subject to mandatory legal retention obligations that cannot be waived.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights, which you may exercise at any time:
You have the right to request a copy of the personal data we hold about you. We will process your request within 14 business days.
If any of your information is inaccurate or outdated, you have the right to request a correction. Login to your account or contact our support team.
You may request the deletion of your personal data — subject to mandatory data retention obligations that ibetmalaysia is legally required to comply with.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You may request a copy of your data in a machine-readable format for transfer to another service provider.
To exercise any of the above rights, contact the ibetmalaysia Data Protection Officer (DPO) team via live chat available 24/7 on our platform.
Ibetmalaysia continuously invests in security infrastructure to ensure your data remains protected at all times. The technical and organisational measures we employ include:
The ibetmalaysia platform is exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that data from a minor has been inadvertently collected, we will promptly delete such data and close the associated account.
If you believe your child or any minor has registered on our platform, please contact ibetmalaysia support immediately so that appropriate action can be taken without delay.
In certain situations, your data may be processed or stored outside Malaysia — particularly when involving international game providers or cloud infrastructure used by ibetmalaysia. When such transfers occur:
Ibetmalaysia has appointed a Data Protection Officer (DPO) responsible for ensuring full compliance with PDPA 2010 and this privacy policy. If you have any questions, concerns, or wish to exercise your rights under this policy, please contact us:
You also have the right to lodge a complaint with Malaysia Personal Data Protection Department if you are dissatisfied with the way ibetmalaysia handles your personal data.
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